Uniwire Privacy Policy

Last Updated: June 4, 2025

At Uniwire, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy explains our data practices for the Uniwire Public Website (uniwire.com) and provides an overview of data practices for our Private Services. This policy applies to all users of the Public Website and serves as a general framework for users of our Private Services, which are further governed by individual Service Agreements.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Public Website: The publicly accessible website at uniwire.com, including all subdomains and features available without requiring a user account or subscription.
• Private Services: Uniwire’s cryptocurrency Software-as-a-Service (SaaS) platform, APIs, or other services requiring a subscription or account, subject to separate Service Agreements.

For Private Services, specific data practices are detailed in the Service Agreement you (or your organization) enter into with a Uniwire entity designated for your region, in compliance with local regulations such as data protection, anti-money laundering (AML), and know-your-customer (KYC) requirements. This Privacy Policy does not govern the Private Services unless explicitly referenced in the applicable Service Agreement.

2. Definitions

• Personal Information: Any information relating to an identified or identifiable individual, as defined by applicable data protection laws.
• Public Website: The publicly accessible website at uniwire.com.
• Private Services: Uniwire’s cryptocurrency SaaS platform, tools, APIs, or other services requiring a user account or subscription.
• Service Agreement: A separate, individualized agreement between you (or your organization) and a Uniwire entity governing the use of Private Services.
• User, you, or your: Any individual or entity accessing the Public Website or engaging with Private Services under a Service Agreement.
• Uniwire, we, us, or our: Uniwire, a provider of cryptocurrency SaaS solutions, including its affiliated entities serving specific regions.

3. Information We Collect

3.1 Public Website

When you visit the Public Website, we may collect the following types of information:

• Automatically Collected Information:
  • Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on the website, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. See Section 6 for details.
• Voluntarily Provided Information:
  • Contact Information: Name, email address, or other details you provide when contacting us via forms or email (e.g., support@uniwire.com).
  • Business Inquiries: Information submitted for demos, trials, or service inquiries.

3.2 Private Services

For Private Services, the types of personal information collected depend on the specific services and are detailed in your Service Agreement. Examples may include:

• Account Information: Name, email address, organization details, and billing information.
• KYC/AML Data: Identification documents, proof of address, or other information required for compliance with cryptocurrency regulations.
• Cryptocurrency Data: Wallet addresses, transaction details, or other blockchain-related data necessary to provide the services.
• Usage Data: Logs of your interactions with the SaaS platform, APIs, or tools.

The Uniwire entity designated for your region will collect and process this information in accordance with local laws and the terms of your Service Agreement.

4. How We Use Your Information

4.1 Public Website

We use information collected from the Public Website to:

• Operate, maintain, and improve the website.
• Respond to your inquiries or provide customer support.
• Analyze website usage and performance to enhance user experience.
• Send marketing communications, if you opt in (e.g., newsletters or updates about Uniwire services).
• Comply with legal obligations, such as responding to lawful requests from authorities.

4.2 Private Services

For Private Services, we use your information as outlined in your Service Agreement, which may include:

• Providing and personalizing the SaaS platform, APIs, or tools.
• Processing payments and managing subscriptions.
• Conducting KYC/AML verification to comply with cryptocurrency regulations.
• Monitoring and securing the platform to prevent fraud or unauthorized access.
• Providing technical support and service updates.

5. How We Share Your Information

5.1 Public Website

We do not sell or rent personal information collected from the Public Website. We may share your information with:

• Service Providers: Third parties that provide services such as website hosting, analytics, or customer support, under strict confidentiality agreements.
• Legal Authorities: When required by law, such as in response to subpoenas, court orders, or regulatory investigations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

5.2 Private Services

Data sharing for Private Services is governed by your Service Agreement and may include:

• Regional Uniwire Entities: Sharing with the Uniwire entity serving your region to provide the services.
• Compliance Partners: Third parties assisting with KYC/AML verification or other regulatory requirements.
• Service Providers: Vendors providing cloud infrastructure, payment processing, or security services, bound by data protection agreements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) on the Public Website to:

• Ensure website functionality (essential cookies).
• Analyze usage and performance (analytics cookies).
• Deliver personalized content or ads (marketing cookies, if you consent).

You can manage cookie preferences through your browser settings. For Private Services, any use of tracking technologies is detailed in the applicable Service Agreement.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. For Private Services, additional security measures (e.g., blockchain-specific protections) are specified in your Service Agreement.

8. Your Data Protection Rights

Depending on your location, you may have rights under data protection laws, such as the Swiss Federal Act on Data Protection (FADP) or the EU General Data Protection Regulation (GDPR). These may include:

• Access: Request a copy of your personal information.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request the deletion of your personal information. Please note that, due to regulatory requirements (e.g., anti-money laundering, know-your-customer, or tax obligations), we may be required to retain certain data for a specified period, as detailed in applicable laws or your Service Agreement for Private Services. Where possible, we will delete your information promptly upon request, subject to these obligations.
• Restriction: Limit how we process your information.
• Objection: Object to certain processing, such as marketing.
• Data Portability: Receive your information in a structured, machine-readable format.

To exercise these rights for the Public Website, contact us at support@uniwire.com. For Private Services, refer to your Service Agreement for the process to exercise rights with the relevant Uniwire entity.

9. International Data Transfers

For the Public Website, personal information may be processed in Switzerland or other jurisdictions where our service providers operate, subject to appropriate safeguards (e.g., Standard Contractual Clauses for EU data). For Private Services, data transfer details are outlined in your Service Agreement, tailored to your region’s regulations.

10. Third-Party Links

The Public Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. For Private Services, any third-party integrations are governed by the terms of your Service Agreement.

11. Children’s Privacy

The Public Website and Private Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Public Website constitutes acceptance of the updated policy. For Private Services, changes to data practices are communicated as per your Service Agreement.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

For Private Services, contact the Uniwire entity specified in your Service Agreement.